At WEBENEUR, we are committed to providing high-quality web services and digital marketing solutions to our clients. We understand that sometimes, circumstances may arise where a refund is necessary. This Refund Policy outlines the terms and conditions under which we provide refunds.
Scope
This Refund Policy applies to all services provided by WEBENEUR, including:
- Website design and development
- Digital marketing services
- Web hosting and maintenance
Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- You must have paid for the service in full.
- You must have notified us in writing within 30 days of the payment date.
- You must have provided a valid reason for the refund request.
Refund Process
To initiate the refund process, please follow these steps:
- Notify us in writing via email at info@webeneur.in, stating your intention to request a refund.
- Provide a valid reason for the refund request.
- Allow us 5-7 business days to review and process your refund request.
Refund Amount
The refund amount will be calculated based on the following:
- For website design and development services, the refund amount will be 50% of the total project cost.
- For digital marketing services, the refund amount will be 75% of the total service cost.
- For web hosting and maintenance services, the refund amount will be 100% of the total service cost for the unused period.
Refund Timeline
Refunds will be credited within 4-5 business days of receiving the refund request. The refund will be credited back to the original payment method.
Cancellation of Services
In the event of cancellation of services, the following conditions will apply:
- You must provide written notice of cancellation via email at info@webeneur.in.
- Cancellation will take within 2- 3 days.
- You will be eligible for a refund as per the Refund Amount section above.
Dispute Resolution
In the event of a dispute, we will attempt to resolve the issue amicably. If the dispute cannot be resolved, we reserve the right to seek resolution through arbitration.
Changes to this Policy
We reserve the right to update or modify this Refund Policy at any time. We will notify you of any changes by posting the updated policy on our website. Your continued use of our services will be deemed acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Refund Policy, please contact us at:
WEBENEUR
info@webeneur.in
+91 81698 76978
Last Updated
January 17, 2025